Refund policy

Customer satisfaction is very important to us. If there are any problems with our products, please do contact us first, we are always at your service. Please double check your order details(size, color) carefully before you place the order as all DesignFormal dresses are made-to-order.

RETURN

• For pre-designed item, if you are not satisfied with it, you could return it, and get a 50% refund.
• For customized items (including pre-designed item in custom size), are made just for you based on your measurements, choice of fabrics and customizations. The finished images will be provided for your confirmation before shipping (pre-designed item excluded). You could cancel orders with maximum 40% refund of your order full cost for dissatisfaction before shipping. Customized items can’t be returned or exchanged after shipping.
• All Sales Final: Please note that fabrics, custom sketches, accessories, and clearance items are not eligible for return or exchange. Additionally, all service-based fees—including memberships, design consultations, rush processing, and shipping costs—are strictly non-refundable.

Note

Color Variance: Please note that slight color differences may occur due to variations in computer and mobile screen displays.

Sizing: As all our gowns are meticulously handmade, please allow for a potential size difference of up to 1 inch.

Refund Policy: Refunds apply to the cost of the garment only and do not include original shipping fees or other service charges.

Returns: If there are no quality issues, the customer is responsible for all Customs fees and return shipping costs.

HOW TO RETURN?

Returned merchandise must be in new condition - unwashed, unaltered, undamaged, clean and free of lint and hair.

1. Contact us within 3 days from the date your order delivered. Please attach some photos to show the damaged or unsatisfied details.
2. We confirm it and send you the return address.
3. Send us the shipping tracking number within 3 days from the date you receive the return address.
4. We process the refund within 7 days after receiving the returned items.

EXCHANGES

We DO NOT accept exchanges.

CANCELLATIONS

Processing begins as soon as an order has been placed, but we also understand that sometimes customers need to cancel the order due to some reasons. How much you will get after cancelling an order depends on order status. Please check below to make sure your cancellation meets the conditions described.

• Not Paid: Will be automatically canceled without payment in days;
• Paid: 100% refund;
• Processed: 90% refund;
• In Production/Finished Production/Rejected: 50% refund;
  
• Picked Up/Shipped/Completed: Cannot be canceled;